![]() ![]() I doubt I’m getting reimbursed by them for my time doing their jobs, I have 8+ hours into it. Now there is also questions as to how my odometer reading is the same coming in and going out of their service department after the repairs. Then I get a verbal insult in the service lobby, by the service manager and later hung up on by a service advisor. What excuse do they have for never contacting me until I was in on ? Yes, 9 months and nobody ever contacted me. It is now available only because of my efforts, not theirs. The check should have been there, as I was told on. They haven’t resolved this and I’ve been hung up on and berated by two employees from this establishment. I was told Yvonne was busy and asked if I’d like to leave a message, I replied no, I’ll call back. I called on at 2:40pm to ask about my refund. Yvonne **** said I could come back on Tuesday, Februfor my check. I said he was a baby and as he walked away, I pointed in his direction and stated that the pacifier’s were over in the same direction he was walking. I asked why he would call me a jerk for being upset that they have failed to give me my refund. He looked at me with disdain on his face and said “ You don’t have to act like a jerk “. ![]() I pulled my letter from Ford Motor Company off the outside of my folder and told him I gave them what the letter asked for, what else am I supposed give you. He the asked if I gave them all the required documentation for my claim. ![]() He came back out and said it was in the computer but hadn’t been processed. She gave her paperwork to Aaron Younger, who said he would check on it. I was unhappy with the situation and Yvonne **** later stated it showed in my demeanor, although I never raised my voice, I was direct about my feelings that I was robbed. I provided my letter from Ford Motor Company and my invoice, for a second time. On FebruI went into the dealership’s service department to inquire about my refund. On August 8, 20222 I called Al Packer Ford about my refund.Chris ********** told me Tony McDowell was handling and that Tony was busy, but would follow up. I was told by Chris ********** that it should take about 2 weeks. I took my invoice and letter to Al Packer Ford, on for processing of my refund. In April 2022, I received a letter from Ford Motor Company about a potential refund for repairs or repairs for free, if I hadn’t already had the repair done. ![]()
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